SHIPPING
All domestic orders are processed within 1-4 days. Orders take 3-6 business days from shipment date to be delivered.
Hippie Haven offers the following shipping processes:
- USPS: First Class 2-5 business days transit $5
- Priority Mail: 1-3 business day transit $12
Make sure you are shipping to a secure location. We are not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
RETURNS AND EXCHANGES
- Returns will be issued refunds in the form of a digital Gift Card.
- We must receive your return within 15 days of your order date to be eligible for a refund.
- If your shoes are returned without a shoe box or with damage to the shoe box, your return may be refused.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Please include your package slip with the return.
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
- Items sold as sets must be returned with the correct sizes, as sold.
- Returns must be received within 15 calendar days of receiving your order. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
How will I receive my store credit?
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
FINAL SALE ITEMS:
The following items are non-returnable.
- All accessories
- All hats
- All bodysuits
- All masks
- All jewelry
- All intimates
- All sale items
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
